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Terms of Service

Last updated: July 30, 2026

Vandio ("the Service") is operated by Sitovai Agency (Business ID 3638129-8, Finland) — "we", "us". By creating an account or using the Service you agree to these terms.

1. The Service

Vandio provides an AI phone agent that answers and places calls on behalf of your business, books appointments, and runs follow-up automations (SMS and email). The AI generates responses automatically; while we work to keep it accurate, you are responsible for reviewing the business information it is configured with and for the commitments made to your customers.

2. Your responsibilities

  • Provide accurate business information (hours, services, prices). The AI answers based on what you configure.
  • Use the outbound calling features only in compliance with the laws that apply to you (e.g. TCPA in the US, GDPR and national telemarketing rules in the EU). The built-in compliance gate is a safeguard, not legal advice.
  • Where required by law, inform your callers that calls are answered by an AI and may be recorded and transcribed.
  • Do not use the Service for unlawful, deceptive, or abusive calling.

3. Subscriptions and billing

Plans are billed monthly in advance through Stripe. You can upgrade, downgrade, or cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period. Prices may change with at least 30 days' notice. Dedicated phone numbers are provisioned for active subscriptions and are released when a subscription ends.

4. Acceptable use

We may suspend or terminate accounts used for spam, harassment, fraudulent calling, or activity that puts our telephony capability at risk (including carrier or regulatory complaints).

5. Availability and liability

We aim for high availability but the Service is provided "as is" without warranties. The Service depends on third-party telephony and AI providers, and calls may occasionally fail or be answered imperfectly. To the maximum extent permitted by law, our total liability is limited to the fees you paid in the three months preceding the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

6. Data

Handling of personal data is described in our Privacy Policy. You remain the controller of your customers' data; we process it on your behalf to provide the Service.

7. Changes

We may update these terms; material changes will be announced by email or in the dashboard at least 14 days in advance. Continued use after the effective date constitutes acceptance.

8. Contact

Sitovai Agency, Finland (Business ID 3638129-8) — support@sitovaiagency.com